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At spinz-casino, maintaining transparent and accessible communication channels is a fundamental aspect of our operational compliance under the Malta Gaming Authority (MGA) regulations. For our users accessing spinz-nz.com from New Zealand, we provide a structured support framework designed to resolve inquiries, technical issues, and regulatory concerns with legal precision.

Communication Channels and Availability (System 1)

Our Customer Support Department operates on a 24/7 basis, ensuring that New Zealand players receive assistance regardless of time zone differences. We are committed to acknowledging all formal inquiries submitted through our digital channels promptly, with a target resolution timeframe of 24 hours for standard operational queries.

Primary Support Functions:

  • Account Management: Verification (KYC), registration assistance, and responsible gambling controls.
  • Technical Resolution: Game performance issues, website navigation, and platform accessibility.
  • Financial Inquiries: Transaction status, withdrawal processing, and bonus term clarification.

Direct Inquiry Submission (System 2)

To ensure the security and accurate tracking of your communication, we recommend using the secure contact form below. By submitting this form, you consent to Rootz Limited processing your data in accordance with our Privacy Policy and the New Zealand Privacy Act considerations for offshore operators. Please ensure your email address matches your registered account for expedited identity verification.

Please provide a detailed description of your query. For regulatory complaints or dispute escalation, please reference specific transaction IDs where applicable.

Corporate Identification & Legal Compliance (System 2)

For the purposes of legal correspondence and regulatory compliance within the New Zealand market jurisdiction, spinz-casino is operated by the following legal entity:

  • Legal Entity: Rootz Limited
  • Registration Number: C83903 (Malta Business Registry)
  • Registered Address: Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara, BKR 9034, Malta
  • Licensing Authority: Malta Gaming Authority (MGA)
  • License Number: MGA/B2C/599/2018 (Issued: 30/04/2019, Valid through 2025)

Dispute Resolution: In the event that a complaint is not resolved to your satisfaction by our internal team, you retain the right to contact our appointed Alternative Dispute Resolution (ADR) entity, eCOGRA, which serves as an impartial adjudicator for MGA-licensed operators.