Responsible Gaming

At spinz-casino, accessible via spinz-nz.com, we operate under the firm conviction that online gaming should always remain a form of entertainment, never a financial burden. Responsible Gaming is the fundamental philosophy guiding our operations, ensuring that our players in New Zealand enjoy a safe, controlled, and regulated environment. As an operator licensed by the Malta Gaming Authority (License MGA/B2C/599/2018), managed by Rootz Limited, we are legally and ethically bound to provide comprehensive support systems. We are committed to proactive intervention and offering readily available assistance to any user who feels their gaming habits may be becoming problematic.

Risk Awareness

Recognizing the early indicators of problem gambling is the first line of defense in maintaining control. Gambling addiction is a complex behavioral issue that often develops gradually. spinz-casino encourages all players to regularly monitor their behavior for the following psychological and operational signs:

• Chasing Losses: The compulsion to continue playing to recover lost funds, often leading to larger financial deficits.
• Preoccupation: Constantly thinking about the next gaming session or planning how to secure funds for gambling while engaged in other daily activities.
• Escapism: Using gambling as a coping mechanism to avoid personal problems, stress, or negative emotions.
• Concealment: Lying to family, friends, or therapists about the extent of gambling activities or the amount of money wagered.
• Tolerance Escalation: A need to wager larger amounts of money to achieve the same level of excitement ("buzz") previously experienced with smaller stakes.

Self-Assessment

If you are uncertain about your relationship with gambling, please consider the following self-assessment questions honestly:

1. Have you ever stayed away from work or study to gamble?
2. Do you feel reluctant to spend "gambling money" on normal daily expenditures?
3. Have you borrowed money or sold possessions to finance your gambling?
4. Do you feel depressed or suicidal because of your gambling?
5. After winning, do you have a strong urge to return and win more?

If you answered "Yes" to more than two of these questions, we strongly advise utilizing the limitation tools described below or contacting professional support immediately.

Limits & Tools

To facilitate a sustainable gaming environment, spinz-casino provides a suite of customizable player protection tools. These features are integrated directly into your account dashboard under the "Limits" section and are designed to enforce pre-determined boundaries on your activity at spinz-nz.com.

Deposit Limits

Players can restrict the amount of money deposited into their account over a specific rolling period. Once a limit is reached, no further transactions will be processed until the period resets.

• Daily Limit: Resets every 24 hours.
• Weekly Limit: Resets every 7 days.
• Monthly Limit: Resets every 30 days.

Note on Modifications: Decreasing a limit (making it stricter) takes effect immediately. Increasing a limit (loosening restrictions) is subject to a mandatory cooling-off period (usually 24 hours) to prevent impulsive decisions.

Session Limits & Reality Checks

Time management is crucial. You may configure a Session Limit that automatically logs you out after a pre-set duration of gameplay. Additionally, a Reality Check feature initiates a pop-up notification at hourly intervals (or intervals of your choosing), displaying the time elapsed and your net win/loss for the current session. This requires active acknowledgment to continue playing.

Time-Out (Cooling Off)

If you require a short break, you may activate a Time-Out. This feature temporarily suspends access to your account for a defined period, typically ranging from 24 hours to 72 hours, or up to 30 days. During this period:

• Login access is restricted.
• Marketing communications are suspended.
• The account automatically reactivates once the selected time period expires.

Self-Exclusion

For situations where gambling has become a significant problem, spinz-casino offers a robust Self-Exclusion facility. This is a formal process that blocks access to your account for a longer, more significant duration, ranging from six months to an indefinite period (lifetime exclusion).

Implementation Procedure

1. Navigate to the "Responsible Gaming" or "Account Settings" section within your profile.
2. Select "Self-Exclusion" and choose the desired duration (e.g., 6 months, 1 year, 5 years, Indefinite).
3. Confirm the decision. Alternatively, you may request exclusion by contacting our Support Team via Live Chat or Email.

Legal & Operational Consequences

Upon confirming self-exclusion, the following measures are immediately enforced across spinz-nz.com and any associated brands operated by Rootz Limited under our MGA license:

• Access Denial: You will be unable to log in or create new accounts. Any attempt to circumvent this via duplicate accounts is a violation of our Terms and Conditions and may result in the forfeiture of funds.
• Financial Withdrawal: Any remaining withdrawable balance will be returned to your verified payment method, subject to standard banking processing times and AML checks.
• Marketing Block: You will be removed from all promotional mailing lists to prevent triggers.
• Reinstatement: Accounts cannot be reopened before the exclusion period expires. For indefinite exclusions, a mandatory 7-day cooling-off period applies after a reinstatement request is made, during which the player may reconsider.

Support Resources

We strongly collaborate with external organizations that specialize in gambling addiction support. If you reside in New Zealand, or require international assistance, the following resources are available confidentially.

Local Support (New Zealand)

Gambling Helpline NZ: A 24-hour, free, confidential service for New Zealanders.

• Phone: 0800 654 655
• Text: 8006
• Website: gamblinghelpline.co.nz

International Support Organizations

Filtering Software

To prevent access to gambling sites across your devices, we recommend installing blocking software such as:

• BetBlocker: A free tool to block over 15,000 gambling sites.
• Gamban: Software that blocks access to online gambling on all your devices.
• Gamstop: (Primarily UK, but offers useful global resources).

Help for Family

Gambling addiction impacts not only the player but also their immediate circle. If you suspect a family member or friend is struggling with gambling at spinz-casino:

• Open Dialogue: Approach the individual calmly and without judgment. Focus on how their behavior affects you and the family rather than accusing them of wrongdoing.
• Financial Protection: Secure family assets and bank accounts. Do not bail the player out of gambling debts, as this often enables continued behavior.
• Protection of Minors: Use parental control software (e.g., NetNanny, CyberPatrol) to ensure minors in the household cannot access gambling websites. spinz-casino strictly prohibits play by anyone under 18 (or the legal age in your jurisdiction).
• Support Groups: Organizations like Gam-Anon provide support specifically for the families of problem gamblers.

Operator's Commitment

Rootz Limited, operating as spinz-casino, employs advanced internal risk-check procedures to maintain a safe ecosystem. Our Responsible Gaming team utilizes automated systems to monitor player behavior for erratic patterns, such as sudden increases in wager size, session length, or frequency of deposits.

Under our license obligations (MGA/B2C/599/2018), we reserve the right to:

• Initiate contact with players who exhibit risk indicators.
• Request "Source of Wealth" documentation to ensure affordability.
• Unilaterally apply limits or suspend accounts if we believe a player is at imminent risk of harm, even without a specific request from the user.

Updates

Our Responsible Gaming policies are subject to review to ensure alignment with New Zealand regulations and MGA standards. Players will be notified of significant changes to these terms via email or a prominent notification banner upon logging into spinz-nz.com.

Last Updated: November 06, 2025

Contact & Feedback

If you require assistance setting limits, have questions about our responsible gaming tools, or wish to provide feedback on our player protection measures, please contact our dedicated support team.

• Customer Support (24/7): Available via Live Chat on the website.
• Email: Support is available via the contact form on spinz-nz.com.
• Responsible Gaming Escalation: For specific RG concerns that standard support cannot resolve, request escalation to the Responsible Gaming Officer.

Disputes regarding Responsible Gaming that cannot be resolved internally may be referred to our Alternative Dispute Resolution (ADR) provider, eCOGRA.