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Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you (the "Player" or "User") and Rootz Limited, operating as spinz-casino (the "Operator"), regarding your use of the website spinz-nz.com and any related services. By registering an account or accessing any part of the Service, you agree to be bound by these Terms. These Terms are effective as of November 6, 2025.

1. Definitions

In these Terms and Conditions, the following capitalized terms shall have the specific meanings ascribed to them below, ensuring clarity in our contractual relationship:

  • "Operator", "We", "Us": Refers to Rootz Limited, a company incorporated under the laws of Malta with registration number C83903, having its registered address at Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara, BKR 9034, Malta.
  • "Website": Refers specifically to spinz-nz.com, tailored for the New Zealand market under the MGA license.
  • "Player" or "You": The individual who has successfully registered an Account on the Website and uses the services.
  • "Account": The personal user account created by the Player to access the games and services offered on the Website.
  • "Bonus": Any promotional funds, free spins, or incentives credited to the Player's Account that are subject to wagering requirements before they can be withdrawn.
  • "Wager": The act of placing a bet on a game using real money or bonus funds.
  • "MGA": The Malta Gaming Authority, the regulatory body issuing our license (MGA/B2C/599/2018).

2. Account Registration

To access the services provided by spinz-casino via spinz-nz.com, you must establish a user account. This process is governed by strict regulatory requirements to ensure the safety and legality of operations in New Zealand and under Maltese law.

Eligibility and Verification

  • Age Requirement: You must be at least 18 years of age or of legal age to gamble in your specific jurisdiction, whichever is higher. We reserve the right to request proof of age at any stage.
  • One Account Policy: You are permitted to open only one Account per person, household, IP address, and device. Duplicate accounts will be closed, and any associated winnings may be confiscated.
  • Know Your Customer (KYC): Upon registration or prior to withdrawal, you must provide valid identification documents. This includes, but is not limited to, a government-issued photo ID (Passport/Driver's License) and proof of address (utility bill or bank statement dated within the last 3 months).

Security Obligations

You are solely responsible for maintaining the confidentiality of your login credentials (email and password). spinz-casino shall not be liable for any misuse of your Account by third parties due to your disclosure, whether intentional or accidental, of your login details. If you suspect unauthorized access, you must contact Customer Support immediately.

3. Betting & Gameplay Rules

All gameplay on spinz-nz.com is subject to specific rules designed to ensure fairness and integrity. By placing a bet, you acknowledge that you have read and understood the rules applicable to the specific game you are playing.

Wagering Conditions

  • Bet Acceptance: A bet is only valid once it is accepted by our servers. The Operator reserves the right to refuse or limit any bet at its sole discretion prior to acceptance.
  • Voiding Bets: We reserve the right to declare a bet void, partially or in full, if it is determined that there was an obvious error (such as a technical glitch or printing error), if there is suspicion of syndicate betting, or if the outcome of the event was known prior to the bet being placed.
  • Maximum Payouts: Certain games may have maximum payout limits per round. It is your responsibility to check the paytable of each game within the interface.

Player Conduct

When utilizing Live Casino features or chat functions, you must behave courteously. Harassment, abusive language, threats toward staff or other players, and the use of automated bots or software to influence gameplay are strictly prohibited and will result in immediate Account suspension.

4. Bonus Terms

spinz-casino offers various incentives to enhance your experience on spinz-nz.com. These bonuses are subject to specific terms that must be met before funds can be withdrawn.

Activation and Usage

  1. Opt-in: Bonuses may require manual activation or a deposit code. Once active, bonus funds are used only after your real money balance is exhausted.
  2. Wagering Requirements: Unless stated otherwise in a specific promotion, most bonuses carry a wagering requirement (e.g., 35x the bonus amount) that must be met within a specified timeframe (typically 60 days for welcome offers, though this may vary).
  3. Game Weighting: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while Table Games and Live Casino games may contribute significantly less or 0%. Please consult the specific Bonus Policy page for detailed weighting tables.

Restrictions

You may not place bets exceeding the maximum bet limit specified in the bonus conditions (usually €5 or currency equivalent in NZD) while playing with active bonus funds. Engaging in "bonus hunting" strategies, such as delaying game rounds until wagering requirements are met, is prohibited and will result in the forfeiture of the bonus and associated winnings.

5. Payments & Withdrawals

We are committed to providing secure and efficient transaction methods for our New Zealand players, adhering to anti-money laundering (AML) regulations overseen by the MGA.

Deposits

  • Methods: We accept various payment methods including credit/debit cards, e-wallets, and select cryptocurrencies. All deposits must be made from sources legally owned by you.
  • Minimums: Minimum deposit amounts apply and are displayed in the cashier section of the Website.

Withdrawals

  • Closed Loop Policy: Withdrawals will be processed to the same method used for the deposit whenever possible. If the deposit method does not support withdrawals, an alternative verification method (e.g., bank transfer) will be required.
  • Processing Times: We aim to process withdrawal requests within 24-48 hours, provided all KYC documentation is in order. External processing times by banks or payment providers are beyond our control.
  • Refunds: Refunds are generally not provided once a deposit has been played. In exceptional cases of technical error, a refund request must be submitted within 24 hours of the transaction.

6. Limitation of Liability

While spinz-casino strives to provide a flawless service on spinz-nz.com, we operate under specific limitations regarding liability.

  • "As Is" Provision: The services are provided "as is" without any warranty, express or implied, regarding their uninterrupted operation, timeliness, or freedom from errors.
  • Technical Failures: The Operator is not liable for downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. In the event of a system malfunction, all wagers and pays are void.
  • Liability Cap: To the extent permitted by applicable law, our maximum liability to you for any matter arising out of or in relation to the use of the Website shall be limited to the amount of the wager that gave rise to the dispute.
  • Indirect Loss: We are not liable for any loss of contract, loss of reputation, or indirect or consequential loss or damage arising from your use of the services.

7. Intellectual Property Rights

All content on spinz-nz.com, including but not limited to text, graphics, logos, software, audio, and video, is the property of Rootz Limited or its licensors and is protected by international copyright laws. You are granted a limited, non-exclusive, non-transferable license to access and use the content solely for personal, non-commercial entertainment. Any unauthorized reproduction, modification, or distribution of this content is strictly prohibited.

8. Privacy & Data Protection

We process your personal data in strict accordance with the General Data Protection Regulation (GDPR) and relevant New Zealand privacy principles. By using the Website, you acknowledge that your data will be processed as described in our Privacy Policy. This includes the collection of data for account management, legal compliance (AML/KYC), and, where consented, marketing purposes.

9. Changes to Terms

The Operator reserves the right to amend these Terms and Conditions at any time to reflect changes in law, regulatory requirements, or operational practices. Significant changes will be notified to you via email or a prominent notice (pop-up) upon your next login. Your continued use of spinz-nz.com following such notification constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must cease using the Service and close your Account.

10. Termination & Suspension

We maintain strict protocols regarding the suspension or termination of accounts to ensure the integrity of our platform.

Termination by Operator

spinz-casino reserves the right to close your Account and terminate these Terms at any time via notice. Specifically, we may suspend or block your account and withhold funds if:

  • We suspect you are engaging in illegal activity, fraud, or collusion.
  • You breach any material provision of these Terms (e.g., duplicate accounts).
  • We are required to do so by the MGA or other legal authority.

Voluntary Closure

You may close your Account at any time by contacting Customer Support. Any withdrawable balance will be returned to you, subject to the deduction of relevant withdrawal fees and compliance with AML checks.

11. Governing Law & Jurisdiction

These Terms constitute the entire agreement between you and the Operator. They are governed by and interpreted in accordance with the laws of Malta. However, nothing in these Terms deprives you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of New Zealand (such as the Consumer Guarantees Act), where applicable.

Dispute Resolution

  1. Internal Complaint: Disputes should first be directed to our Customer Support team. We aim to resolve complaints within 10 days.
  2. Alternative Dispute Resolution (ADR): If you are unsatisfied with our final decision, you may contact our appointed ADR entity, eCogra, which provides an independent adjudication service.
  3. Regulator: You also have the right to submit a complaint to the Malta Gaming Authority (MGA).

12. Contact Information

If you have questions regarding these Terms or require assistance with spinz-nz.com, please contact us using the details below:

  • Company: Rootz Limited
  • Registration Number: C83903
  • Registered Address: Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara, BKR 9034, Malta
  • Customer Support: Available 24/7 via Live Chat on the website.
  • Email: Support available via the contact form on the website.
  • License: MGA/B2C/599/2018 issued on 2019-04-30 by the Malta Gaming Authority.